Refund policy
Can I return an item?
We accept returns for a full store credit on full priced items subject to the following conditions:
- Item/s are returned within 7 days of receiving your order
- The product is unwashed and in original condition.
- Item/s must have all tags/packaging still attached.
If you have met the above criteria, please email hello@heymummaco.com.au and we will happily organise your store credit once the item has been returned back to us.
FAULTY ITEMS
I received a faulty item. What should I do?
In the unlikely event that you receive a product that is faulty we are happy to help you out with a replacement or refund if the product you have purchased is:
- Significantly different from the description shown
- If it is faulty and can't be easily fixed or replaced.
We do not offer refunds for change of mind.
If you have any questions please email us at hello@heymummaco.com.au
AFTERPAY AND ZIPPAY
You are only eligible to receive a full refund via Afterpay or ZipPay if the goods are faulty and can't be easily fixed or replaced or are not as described.
Do my payments stop if I return an item I brought on AfterPay or ZipPay?
You still have to continue paying your payments as you will be issued with a store credit for the full amount that you paid originally, which you may use straight away. Credit notes last for up to 3 years.